INDUSTRY NEWS
The DGCOS Partnership is Ideal for Installers
The Double Glazing and Conservatory Ombudsman Scheme ( DGCOS ) is recognised as being a consumer champion , having already helped hundreds of thousands of consumers . But it ’ s not just consumers who can reap the benefits provided by the Scheme , as they have also provided hundreds of fenestration businesses a critical point of difference , because when you are a DGCOS installer , you are committed to complying with high standards of consumer protection .
» IDEAL WINDOW SOLUTIONS IS A DGCOS member who has operated in the Installer market for over 25 years , working on new build developments with housebuilders , as well as domestic and retail installation for general consumers . A founding member since 2010 , Ideal Window Solutions has over 12 years of association with DGCOS and has protected over 6,500 customers .
When asked the benefits of being a member , Thom Emerson , Sales and Marketing Director of Ideal Window Solutions explains : “ I believe as a company that we really are a consumer champion , we work very hard to be communicative and transparent with our customers , but as with many construction projects , disputes do occur . Having a professional body to go to that you have absolute faith in to mediate any issues is so important for both our business and the homeowner . DGCOS works with us to support both sides of the argument , affording us the opportunity to supply evidence , particularly if we believe we have already tried to right any wrongs . The professionalism of the people at DGCOS is second to none , and we can be rest assured that any situation , big or small , will be brought to conclusion with the best possible results .
“ We ’ ve had very few situations that have been taken all the way to litigation , thankfully . It is expensive , even if you do win , and I strongly believe one of the main reasons for this is the support we get from DGCOS . They have helped us to put good contracts in place that are solid and robust and have managed to mitigate any complaints before they escalate .
“ You don ’ t need to be doing unique projects with unusual requirements to benefit from their assistance , as DGCOS is also there for the everyday , ordinary work too . We take full advantage of their installer journey benefits , lifting the lid on our business – our financials , our contracts , our procedures – for DGCOS to gain insight into where we can improve . If you take this support , you will improve and it will , ultimately , make you more profitable . In my mind , they are the Rolls Royce of consumer protection .”
Faisal Hussain concludes : “ Ideal Window Solutions is an ‘ ideal ’ member for DGCOS . Like us , the people behind the brand believe in doing the right thing and most importantly , they care . They are a great example of what is good in our industry and this is proven in the successes we ’ ve seen in their dispute resolution results .”
This conversation took place as part of a series of industry podcasts hosted by DGCOS . You can listen to the full podcast via our website https :// www . dgcos . org . uk / news / the-ideal-partner-for-installers or by following DGCOS on Spotify : https :// open . spotify . com / episode / 1pXjrEXBI7Y7pno TYMMTSY ? si = sPTogDnWRpynAoiwoyjIsA
www . dgcos . org . uk
22 FEBRUARY 2023 CLEARVIEW-UK . COM