For the last ten years , the SupaLite team has been driven to deliver the best service to its installers . Throughout the decade they have continuously reviewed and updated their portfolio of products to guarantee they develop high-quality systems which are easy to fit and help to save installers time on site . From creating a renowned tiled roof replacement to manufacturing a range of hybrid systems , SupaLite continues to adapt and evolve to meet changing consumer and installer demand .
New business wins Thanks to SupaLite ’ s hard work , dedication and commitment to the retrofit conservatory market and its installers , the organisation has successfully grown and developed year after year . And 2022 has been no different , as Managing Director of SupaLite Steve Hacking explains .
“ We ’ ve had an incredible year where , despite some of the challenges facing the industry , we ’ ve actually more than doubled our number of new customers compared to this time last year .
“ It ’ s been ten years since we first launched into the retrofit conservatory market and in this time the whole
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team has worked tirelessly to raise awareness of not only the SupaLite products but the passion which drives our team day after day .”
Operating in a highly competitive market , the SupaLite team is driven to offer consistent and high-quality services .
“ At SupaLite , we ’ re not afraid to take a step back to see where we can make improvements to our products and services ,” adds Steve .
“ Like most companies , our sales strategy was drastically impacted by the Covid-19 pandemic . While some may have seen this as a barrier , we saw it as an opportunity . So , last autumn we made some internal changes which have made an incredible difference to how our sales team operates .
“ Our new approach involves inviting prospective customers to our offices so they can meet the team , learn more about our products and see our entire manufacturing process – if they wish . I truly believe these face-to-face meetings have played a fundamental part in this year ’ s success .”
Committed to installers
SupaLite not only manufactures quality conservatory roof replacement systems , but the team also has a true
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commitment to supporting installers . So much so , the team launched its own Registered Installer Scheme giving members exclusive access to a dedicated account manager , on-hand technical support and the full range of renowned SupaLite products .
“ We want to support ambitious installers looking to grow their business which is why we introduced the SupaLite Registered Installer Scheme in 2019 ,” explains Steve .
“ We provide all members with a range of high-quality technical advice and pointof-sale literature so they can successfully market their services .
“ Whether our installers have questions about the SupaLite products or want to learn more about how to promote their business to the wider market , we ’ re always happy to help .”
Delivering quality
Delivering quality products and a great service come hand in hand at SupaLite as Steve explains .
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“ Our team is driven to deliver the best for our customers , and I believe this dedication translates into the products we manufacture , and the outstanding service we deliver .
“ We understand that an organisation ’ s reputation has a big impact on its success so throughout the years we ’ ve worked hard to raise awareness of the SupaLite brand and what it stands for in the conservatory market .
“ It ’ s been great to see more and more installers recognise that we deliver high-quality products to an exceptional standard time and time again , and it ’ s fantastic we ’ ve reached such an incredible milestone this year .
“ More than doubling our new customer base is an achievement that we ’ re incredibly proud of , and we can ’ t wait to continue supporting more ambitious installers who are on the hunt for a new supplier that offers a first-class package .”
www . supaliteroof . co . uk
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