Clearview 253 - December 2022 | Page 72

Installer Support

GGF & FENSA Official FIT Show Learning Partners

» THE GGF AND FENSA are pleased to announce that they have been invited to act as the official learning content partners of the FIT Show 2023 . With the emphasis on technical content and the provision of much needed clarity on building regulations , the two organisations are well placed to support visitors to the show with the most accurate and up to date information .
“ Industry professionals are often let down by a lack of information ,” says Anda Gregory , Chief Development Officer at the GGF . “ Especially when it comes to updated Building Regulations . The GGF and FENSA are always working hard to ensure fabricators , installers , and glass manufacturers have all the information they need , so we are thrilled to
support the FIT Show as learning partners and use this credible platform to educate the market about important topics such as key trends , Building Regulations , sustainability , recycling , energy efficiency and net zero goals , and learning and apprenticeships . We ’ ll be
offering advice , information , and practical demos to ensure visitors have access to all the information they need on the day and following the show .”
FIT Show event Director , Nickie West said : “ We ’ re excited to announce the GGF and FENSA as our official
learning programme content partners for FIT Show 2023 . As a flagship event for our industry , it ’ s hugely important that we are delivering the right content to meet the evolving needs of our audience . It made perfect sense to partner with our industry ’ s main representative organisations to do this .
“ The GGF and FENSA will primarily be responsible for fulfilling the technical learning aspects of the programme , with a special focus on building regulations . This content will sit alongside a broad mix of CPD approved seminars , panel debates and practical demos within the wider learning programme at the FIT Show next May .”
www . ggf . org . uk

“ Quite simply a tool we could not live without ”

» THE CURRENT ECOnomic climate is challenging to say the least and installation businesses are on the front line in balancing supply chain issues with consumer demand and increasing budgetary constraints . But some are managing to buck the trend . One of Derbyshire ’ s largest manufacturers and installers , Swadlincote Windows , has boosted efficiencies and further improved customer service with its use of the AdminBase installer management system . “ Since we have started using the SMS service through AdminBase it has made us even more efficient ,” explains Tyrone Birch , Business Manager at Swadlincote Windows . “ Homeowners today are much more likely to check a text message than they are to answer the phone . It ’ s much more convenient to respond to a request in their own time when it suits them , rather than being caught out by an unexpected call at an inconvenient time . We have been using the SMS service to advise customers on installation dates , confirm service dates , and to ask homeowners to check they ’ ve received quotations , invoices and more . We even schedule text messages at certain times throughout the day which helps to control the tempo for the business .”
Rhonda Ridge of Ab Initio , creator of AdminBase , adds : “ It ’ s fantastic to see quality focused companies like Swadlincote Windows utilising the features of AdminBase to further improve internal efficiencies and customer service .
Coming from an installation background myself , I wanted to design a system that genuinely makes life easier for home improvement businesses and being able to send co-ordinated text messages from a central system is just one of the ways AdminBase can do this . Text messages are so useful in business , but when they only exist on one person ’ s phone , it can muddy the communication waters . When used from a centralised system throughout the entire customer journey , it becomes an invaluable support .”
Tyrone concludes : “ The AdminBase SMS feature is now quite simply a tool we could not live without .”
www . abinitiosoftware . co . uk
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