Richard Burrells , Roseview ’ s Managing Director , says the new software is helping to revolutionise the business , enabling it to work towards achieving market leading levels of efficiency and customer service , without sacrificing any of the traditional craftsmanship which distinguishes Roseview from its competitors . He explains : “ Like so many in the industry , we saw demand rocket after the first lockdown . Because ours is a relatively labour-intensive operation , we would have struggled to respond to that if we hadn ’ t been able to modernise our factory and automate so many of our admin and business management processes with the help of Business Micros .” Roseview doubled its factory space in 2021 and now occupies two factories totalling 45,000 sq ft . It also invested in a third machining centre and increased its shopfloor workforce to more than 70 .

All three machining centres are now linked to Business Micros ’ Evolution manufacturing processing software and the EvoNET business management

system has been installed to give the Roseview team complete visibility of every aspect of the operation . There are now barcode scanning points throughout both factories so that every frame can be tracked from start to finish . And a full raft of EvoNET modules means that the Roseview team also has full , real-time visibility of every order from quotation right through to despatch .

For Richard Burrells , this is key to being able to grow the business in a controlled way – even during the pandemic . He adds : “ We ’ ve gone from paperwork and whiteboards to a fully digitised factory with a dashboard facility which lets us see everything from production volumes to product mix , sash to frame ratios and individual fabricator output at a glance . That kind of insight has been vital as we ’ ve expanded and obviously gives us the platform we need to plan how we move forward in the future .”

For Business Micros , the Roseview installation is a showpiece for the EvoNET software , given that almost every available module has been installed , including production batching , despatch planning , EvoAssist for automated glass ordering and order confirmation emails , and Courier for delivery tracking . Nick Bailey , Business Micros ’ Head of Sales comments : “ These are all standard modules , but they have had to be adapted to take into account just how specialist the Roseview set up is , with three different vertical slider ranges and lots of precision fabrication still carried out by hand .

“ We worked very closely with the team to ensure that the software does exactly what Roseview wanted it to do – and a bit more – and they also now have a support package in place with us which means we can continue to help them get the most from their investment .”

The next step for Roseview is to add Business Micros ’ new BM TOUCH software to its operation . The TOUCH Portal option for fabricators integrates directly with Evolution and EvoNET and means trade customers will be able to quote , price and place orders with Roseview online using real time product and pricing data .

Richard Burrells ends : “ Customers are already benefiting from our software investments in terms of improved service and reduced lead times . However , with the addition of TOUCH Portal , they will be able to make their own efficiencies as well and potentially even win new business thanks to the inbuilt lead generation tool .”

www . businessmicros . co . uk

www . roseview . co . uk

28 NOVEMBER 2022

CLEARVIEW-UK . COM