Installer Support
NEW TRADE WEBSITE
» ENDURANCE DOORS
“ This will mean that have launched a new trade each customer query will be website within their overall responded to in the most web platform , to provide efficient and timely manner by exceptional levels of support one of our dedicated customer to their nationwide network of service executives . As it ’ s a Installer Partners , whilst still software-led platform , we can providing a world-class consumer experience at https :// them quicker and ultimately
streamline queries , respond to endurancedoors . co . uk . give our Installer Partners a
Within the new trade website are marketing , customer with first class communication
far better customer experience
and technical hubs , packed with channels .” content and downloads , including the latest photography and from Endurance Doors as
This is another investment
video assets . There ’ s also the they look to become the facility to study educational perfect composite door topics and book online training partner and with several new courses on various topics , product innovations in the from sales to installation . This pipeline , there ’ s never been a is all part of the forthcoming better time in which to be an Endurance Training Academy Installer Partner . As Managing and there ’ s already training Director , Stephen Nadin points courses scheduled for the out : “ As an owner-managed powerful new Touch Portal . and independent business ,
But there ’ s much more than we ’ re free to make executive just trade specific information decisions quickly , and the trade on the website as Scott Foster , website has been a carefully Head of Group Sales and thought-out project with the Marketing for Endurance customer in mind . We ’ re not Doors said : “ Not only have we just investing for the shortterm within the business , but built a next generation digital platform for the trade , but we have firm objectives for the we ’ ve added great functionality , long-term with our strategic useful content and a unique vision to be the ultimate door ticketing system for customer company .” queries under the AMICUS CRM system . www . endurancedoors . co . uk
OPEN DAY SUCCESS
» A RECENT OPEN DAY HELD by Epwin Window Systems ’ fabricator Clearview Glaziers has proved very successful . Taking centre stage was Clearview ’ s full range of Stellar products , the multi award-winning aluminium system from Epwin Window Systems . The company was the first fabricator to manufacture the system and it recently invested in a new aluminium CNC machine to increase its production output by an additional 20 % and keep pace with demand .
Robin Squibb , Clearview ’ s Director , said : “ The aim was to attract new installers and cement existing relationships . We more than achieved these aims and we ’ ve secured several new customers as a result . The aesthetics of Stellar are an instant draw for our customers with its flush slim sightlines . Plus , it is very easy to install , so when installers fit Stellar for the first time they never look back . As expected , the Stellar products attracted a great deal of interest and we signed up several new customers on the day .”
Also on display was Optima from Epwin Window Systems . Clearview has been manufacturing the award-winning PVC-U system for four years and Robin says it ’ s always a popular choice . “ Our PVC-U sales continue to grow year on year because it ’ s the system that ticks all the boxes for our customers .” Neil Smith and Paul Hinds from Epwin Window Systems were on hand throughout the day . Neil commented : “ Providing our customers with the
support they need to build their businesses is central to Epwin Window Systems ’ offering . It was great to meet some of Clearview ’ s customers and prospects and help to further build ongoing relationships .”
Clearview Glaziers is based in Peterborough and has operated in the domestic , trade and commercial sectors for over twenty years . It has a thriving trade counter serving local installers and the open day was part of a wider strategy to build this side of the business . Robin concluded : “ We have a comprehensive range of products so we can be a one stop shop for installers . Add in a commitment to quality , service and support and we have a powerful offering .”
epwinwindowsystems . co . uk
82 OCTOBER 2022 CLEARVIEW-UK . COM