ASSOCIATIONS & ORGANISATIONS
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Resolution Offered for Historical IT System Failures
» THE DIRECTORS OF FENSA , THE UK window and door industry ’ s leading competent persons scheme , have reported the discovery of two historical system anomalies that have been found during the process of reviewing and overhauling the organisation ’ s IT-based administration systems . These anomalies concern the issue of IBGs ( Insurance Backed Guarantees ) to homeowners , whilst a second matter relates to the duplication of a number of sales invoices . During the review , it was found that the computerised process by which IBG providers should have been automatically advised to create a policy for a homeowner , had not operated as it should . FENSA says that approximately 35,000 installations have been affected since mandatory IBGs became a requirement for competent person schemes in 2014 .
Although there have been no claims by homeowners to whom IBG policies should have been issued , an appropriate fund has been set aside for any historical claims that may be revealed through a process designed to allow homeowners to make a claim . Any remedial work required as a result of claims being supported will be carried out in line with standard IBG policy terms and conditions .
The review also revealed that a number of FENSA certificate registrations had been duplicated . These relate to fees charged to FENSA Approved Installers for the registration of completed installations and issue of FENSA certificates to homeowners . The duplication of invoices will be simply resolved through a credit note of the sums duplicated , with the total number of duplications being less than 0.2 % of registrations completed since FENSA was established - being returned to the FENSA Approved Installers affected .
Anda Gregory , Chief Development Officer for the GGF Group , says : “ FENSA has processed more than 15 million records since the organisation was created . When discovered , the team immediately took steps to resolve the problems and provide appropriate support for homeowners and FENSA Approved Installers . New system processes have been put in place to address the matters pertaining duplicates and IBGs . FENSA is a not-for-profit organisation that operates under a licence issued by the government and as such is financially secure , with safeguards in place to cover its responsibilities .”
www . fensa . org . uk
Tuning up for business support
» THE AUTOMATIC DOOR Suppliers Association ( ADSA ) has launched Quartet - a new initiative to provide member support across four essential services : HR , legal , health and safety and tax .
The service , delivered in partnership with Quest , includes an online library with more than 450 templates , documents and advice sheets and an advice line for direct contact
It is available to all ADSA members – from major manufacturers to sole traders - but should prove particularly helpful to support smaller businesses without dedicated in-house teams .
IT WILL HELP THEM TO :
• manage problems – such as disciplinary issues , disability requirements , grievance procedures , redundancy / dismissal / pay / capability issues and long-term sickness
• get answers – to workplace changes such as hybrid working and sick pay
• stay compliant – on contracts of employment , employee handbooks , understanding responsibilities and changes to legislation
• support staff – around working practice , maternity , paternity , leave and training
By including Quartet as an additional member benefit , ADSA hopes that it will help businesses save money - reducing outsourcing costs and delivering peace of mind .
Said ADSA managing director Ken Price : “ Although all our members will be able to access Quartet , we believe that it will be particularly beneficial for smaller companies which have to manage all aspects of business alongside their core service . We hope that it will present a cost-effective solution at a time when business overheads are increasing . It will also provide a service that can be called upon immediately – help at the end of a phone or touch of a button .”
ADSA member Kevin Treharne , sales director of Entec Access Systems Limited , said : “ Entec has been a ADSA member for many years and we have always found enormous benefit in its services . It has always been the ‘ go-to ’ organisation for technical expertise and training . This new initiative opens-up a much wider range of services that will be of enormous benefit in supporting wider business operations .”
www . adsa . org . uk
74 OCTOBER 2022 CLEARVIEW-UK . COM