Business
Move admin up the priority list and see productivity soar
» SO MANY BUSINESSES , IN THE window industry and beyond , know that their internal admin systems are slowing them down , but don ’ t believe they have time to fix the problem . Rhonda Ridge explains how sticking with existing out of date administration methods is a false economy .
Have you ever tried to access some information in your business that you couldn ’ t put your hands on as easily as you would have liked ? Or have you needed to put a customer on hold or even call them back later because you couldn ’ t decipher the notes that had been made on their account ? Perhaps you could find what you were looking for , but the data you needed was out of date . Any one of these options slow you down and are often unexpected and unplanned for delays . These are just a few examples of how admin can hold up day to day operations , but I ’ m sure we could all list many more . It is easy to underestimate the importance of admin in a business , but it is the backbone of an organisation , and when done well , the entire business can run more smoothly and efficiently , making everyone ’ s lives easier , as Rhonda explains :
“ I worked in an installation business for many years so experienced a lot of the admin downfalls that can occur , firsthand . It was frustrating because it seemed obvious to me how much could be gained from a more efficient way of storing data and communicating across the business . That ’ s why I designed the AdminBase installer management system – because I understand the pressure teams are under in this sector and how when things are busy , internal communication can fall by the wayside . It doesn ’ t seem important at the time that you scribble a note for a colleague , but then in no time at all , a misunderstanding has spread , and precious time has been wasted .
INTUITIVE SYSTEMS ARE ESSENTIAL
“ AdminBase allows installation businesses to input data quickly with intuitive interfaces that are easy to use . This may sound obvious , but we know that for an admin system to work in a busy installation business it needs to be effortlessly accessed and easily read by all members of staff in all departments . It also needs to offer live data , so the system is never out of date , ensuring no-one is caught short by misinformation or lack of information when talking to a customer , or colleague . AdminBase supports installation businesses across their entire operation too , including customer service , sales , marketing , accounts , and time management .
“ Despite the huge success of AdminBase since its launch 25 years ago , we are continuously improving the system through our expert in-house developers and through partnerships with like-minded businesses . Our recent partnership with Pricepoint TM Sales – an online system that helps installers sell their products – has enhanced our offering for example , with more support for sales teams selling in the home . Pricepoint TM is a great fit for AdminBase because it offers the all-important simplicity and intuitive interface . The system holds endless product types , uses professional high-definition images to support a professional sales pitch , and boasts Manufacturing Intelligence TM , highlighting any restrictions that may occur with certain
product combinations . And when the final selection has been made , it creates customised quotations to leave with the homeowner . All with no need for a wi-fi connection .
DON ’ T LET YOUR ADMIN SLOW YOU DOWN
“ Admin is one of those things that can invoke a groan when raised for discussion . It ’ s an age-old bug bear for businesses that feel it ’ s too complicated a problem to solve . But this doesn ’ t have to be its fate . AdminBase is a fully integrated management system that is tried and tested and is proven to offer internal efficiencies from the moment a prospect gets in touch , to any necessary after sales support once the project has been completed . It supports installation businesses at every step of the way so they aren ’ t spending inordinate amounts of time on admin and can instead focus on offering excellent customer service , installing great products , and ultimately , running a profitable business .”
www . abinitiosoftware . co . uk
CLEARVIEW-UK . COM AUGUST 2022
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