INDUSTRY NEWS
GQA passes Open Awards audit for IfATE
» GQA ’ S PROCESSES AND documentation have been given the thumbs up by the Institute for Apprentices and Technical Education ( IfATE ). The fenestration industry ’ s leading awarding and qualifications-writing organisation has undergone an end point assessment audit , carried out by Open Awards , the external quality assurance provider appointed by IfATE , which resulted in a positive report .
Commenting on the audit , GQA ’ s Operations Manager , Sean Hayes said :
“ Although we are not allowed to divulge the specific content of the report , I am able to say that we are extremely pleased that Open Awards ’ very robust auditing process has resulted in positive feedback .
“ The end point assessment audit covered how GQA appraises students at the end of a training period to prepare them for the end point assessment activities . It scrutinised how we liaise with training providers ; the methods we use to ensure fairness , consistency and thoroughness ; our programme of training from end to end ; how past assessments have been carried out ; our intentions regarding future assessments ; the general expertise of our staff ; and the feedback received from stakeholders .”
www . gqaqualifications . com
GLAZING SUMMIT PLATFORM IS PERFECT FIT
» MACO DOOR AND WINDOW Hardware is the latest big-name brand to sponsor Glazing Summit 2022 – and the company ’ s MD says the event is the perfect platform . The global window and door hardware manufacturer , which has been designing and manufacturing hardware for over 75 years , sponsored last year ’ s successful Summit .
Kevin Whiting , Managing Director of MACO Door & Window Hardware ( UK ) said : “ The Glazing Summit provides an excellent platform for us as a leading brand to partner with , bringing professional discussions with industry leaders and therefore it ’ s something that we can really align our MACO values with .
“ We are thrilled to be supporting an event that brings the most important discussions and industry insights from the leaders of UK Fenestration .”
The Glazing Summit takes place on Tuesday , October 18 at Edgbaston Stadium , Birmingham , and after selling out last year organisers are expecting more than 400 leaders from across the whole industry to attend . The one-day conference will also feature a brand-new line-up of expert speakers , another hard-hitting agenda , and the Glazing Summit Dinner in the evening .
www . glazingsummit . co . uk
SERVICE STILL ‘ EXCEPTIONAL ’ DESPITE UNPRECEDENTED CHALLENGES
» DESPITE UNPRECEDENTED CHALlenges , warm-edge experts Edgetech , a Quanex company , have continued to offer outstanding service . These were the findings of the company ’ s latest regular customer survey .
Once a quarter , Edgetech selects forty customers at random and asks them how likely they are to recommend the firm on a scale of one to ten . They then subtract the number of customers who rate them six out of ten or less from the number who give them nine out of ten or more to determine their ‘ Net Promoter Score ’ - a widely proven metric used in customer experience programs which measures the loyalty of customers to a company .
The average company scores 10 using the Net Promoter Score system . A score of over 50 is considered exceptional – and this quarter , Edgetech achieved a Net Promoter Score of 63 .
Edgetech Head of Marketing & CX Charlotte Hawkes comments : “ While we ’ re delighted , we ’ re not complacent – IGU manufacturers are still facing big challenges as they continue to recover from the events of the last two years , and at Edgetech , we ’ ll continue striving to offer them the very highest standard of service .” www . edgetechig . co . uk
10 MAY 2022 CLEARVIEW-UK . COM