INDUSTRY NEWS
Credit providers to benefit from RISA ’ s expertise
» RISA NOW CARRIES OUT ASSESSments of replacement windows and doors under Section 75 of the UK consumer protection law .
Section 75 is part of the Consumer Credit Act that protects purchases made on a credit card or via a loan , so consumers can get their money back if there is a problem . In a nutshell it means that , for purchases between £ 100 and £ 30,000 bought with credit , the lender is as responsible as the supplier – so the consumer isn ’ t left with a debt for a purchase they don ’ t receive or that wasn ’ t up to scratch .
Section 75 claims can also be made even if the consumer hasn ’ t paid the full amount using a credit facility or credit card . If just a deposit has been paid using a credit card they still have full protection under Section 75 for the full amount and not limited to the amount they paid .
In the case of domestic window and door replacements , if a consumer is unhappy with their installation and cannot settle the dispute with their installer your credit provider can be held responsible .
Dave Mecham , Director of Inspection & Assessment , says : “ Essentially , we ’ ll be asking did the customer get what they ordered , and if not , how can it be rectified ? And as RISA is independent from the process and any remedial work that may be identified , we offer lenders an impartial assessment of a dispute that they might not get from the other parties involved .” RISA ’ s independence ensures that any Section 75 assessments undertaken are carried out impartially and without a conflict of interest , as RISA does not profit in any way from any subsequent remedial work required on the installation being inspected . This independence also benefits installation companies with complaints from rogue customers trying to receive a pay-out for issues not of their making or that don ’ t exist at all .
A RISA section 75 assessment looks at the specifics of the complaint , building regulation compliance and the quality of the installation . The report concludes with RISA ’ s recommendations for any action to be taken .
www . risaltd . co . uk
De-lite-d with hat-trick of awards
» KEYLITE ROOF Windows ( Keylite ) came away victorious at this month ’ s Builders ’ Merchants Awards , taking home the title of ‘ Supplier of the Year ’ at the 20th anniversary event .
This latest victory comes in quick succession after two other award wins for the brand . Keylite ’ s Integrated Expanding Thermal Collar was crowned ‘ Best Roofing System or Product ’ at the 2021 Build It Awards at the end of November and the team also triumphed at the recent BMJ Industry Awards , picking up ‘ Roofing Supplier of the Year ’ for the fourth consecutive year .
The Builders ’ Merchants Awards is the longest-running event in the builders ’ merchant sector , celebrating its 20th anniversary this year . Over the past two decades , the awards have witnessed the celebration of some of the industry ’ s top individuals , teams , projects and innovations within the sector , chosen by an esteemed panel of judges .
The broad range of materials used in the manufacture of roof windows has been subject to severe supply disruption over the past 18 months . Despite this , the Keylite team has been working extremely hard to ensure they remain a solid supply partner for stockists , largely sheltering customers from these measures .
Matthew King , Sales Director at Keylite , said : “ Our operations and supply chain teams have continued to work incredibly hard to keep new stock arriving , ensuring merchants are best placed to take advantage of increasing demand post-Brexit and COVID-19 .
“ It has always been a priority of ours to ensure that Keylite is driving sales to our merchant partners with lead conversions , online training portals and the very best in innovation .”
Jim Blanthorne , Managing Director of Keylite , added : “ We are thrilled to have won the Supplier of the Year award at the Builders ’ Merchants Awards – particularly on its 20th anniversary . I ’ d like to extend a huge thank you to the wider team at Keylite for all their hard work , as well as to the judges and merchant partners that have supported us .”
www . keyliteroofwindows . com
14 MARCH 2022 CLEARVIEW-UK . COM