Clearview 242 - January 2022 | Page 22

INDUSTRY NEWS

Customer support puts fabricator out in front

» WITH UPVC INSTALLERS TURNING to aluminium due to increased demand from the domestic and commercial market , finding a fabricator that can help them make that leap is vital .
CDW Systems has been manufacturing and supplying high-quality aluminium window , door and curtain wall systems for trade and commercial installers across the UK for 29 years .
And it ’ s the support CDW Systems provides alongside those products that sets the respected Gloucester-based Specialist aluminium fabricator , part of the East Manor Group , apart .
A range of unglazed products to suit most applications using profiles from some of the most respected aluminium systems companies in the UK is backed up by comprehensive pre-sales support , full technical back-up , and a team that can liaise with customers to determine the best products to suit their project requirements .
“ As a fabricator you have to be much more than a supplier today ,” said Group
Chairman Jeremy Phillips . “ Quality products , lead times , and reliability have to be backed up with the right help , advice , and support .
“ We are working more closely with customers and getting more involved in their projects now as they now require that level of input .
“ Thanks to our vast industry experience and knowledge we understand the high standards set by industry demands in terms of product , specification , and compliance on projects , and more and more customers are looking for guidance on what they need in terms of how they can achieve what they need to and how they comply .
“ We can offer insight and advice on what products will work best , produce the most cost-effective solution for the customer , and can speak to architects if needed .
“ Whatever the size of the project , be it a small-scale domestic installation or a full commercial contract , we work closely with our customers to ensure that the correct product matches its requirements .
“ That added value , and providing customers with the back-up they need , goes a long way to helping to ensure their project goes as smoothly as possible .”
www . cdwsystems . co . uk

Sharon Fowler wins G21 Unsung Hero Award

» WINDOW WARE ’ S long-serving Credit Control Manager Sharon Fowler was named joint winner of the G21 Unsung Hero Award . She shares the prestigious award with Colin Russell from VBH UK Ltd
The award confirms what her colleagues at the leading hardware provider have known all along ; that Sharon ’ s many accomplishments and positive attitude over the last year , despite gruelling treatment for cancer and difficult personal circumstances , have been nothing short of heroic .
Even though she was undergoing chemotherapy and shielding at home , Sharon single-handedly maintained accounting functions for the business remotely during Lockdown 1.0 while the rest of the team was furloughed . Fast
forward three months or so , and she was instrumental in inducting colleagues back into the department once restrictions had lifted .
Over the year , she championed remote working technologies and adopted new approaches to provide a more personalised level of support to customers to take into account their varying financial situations and operational status in the wake of the pandemic .
She has consistently led the accounts team to success , achieving record breaking performance that has cut old debt , brought debtor days to their lowest level since June 2015 and smashed cash collection targets .
MD Sam Nuckey said , “ Words cannot express how truly proud we are of Sharon . Her determination to beat cancer and her selfless dedication to the business has made a
real difference to Window Ware and our customers , as well the multiple charities she supports . I ’ m delighted all the judges agreed that Sharon deserved to take the title of Unsung Hero , along with fellow finalist Colin – both worthy winners and an inspiration to us all .”
Martin Wardhaugh , Group Chief Executive agreed , “ Sharon is the very definition of an unsung hero and a really important part of Window Ware ’ s continued success . I feel honoured just to be nominated for this year ’ s Unsung Hero award , let alone actually win ! I know I could not have achieved everything I have without the support and understanding of my colleagues , so a big thank you to everyone at Window Ware .”
www . windowware . co . uk
22 JANUARY 2022
CLEARVIEW-UK . COM