Installer Support
A revolution in customer care
» THE QUEST FOR AN ever-better customer experience continues at Endurance Doors with the introduction of Amicus , a new automated ticketing system which improves the flow of information to and from Installer Partners .
This investment in Amicus , which is part of a wider programme of new IT infrastructure , has been implemented to help streamline the whole customer query process and the ticketing system will ensure that all communications are fully traceable and trackable . It ’ s also the same sort of platform that ’ s used by some of the most trusted and respected consumer brands in the UK .
Any customer query that ’ s raised online will be followed by the receipt of a formal acknowledgement within minutes and subsequently a member of the customer care team appointed to that ticket within Amicus . Early beta testing of this software has shown that it speeds up communications between Endurance and their Installer Partners significantly and without the issues of staff absences and holidays which can hamper the traditional operations of a customer care team .
www . endurancedoors . co . uk
AVAILABLE IN HARDER TO REACH PLACES
» AT ICOTHERM WE SELL our roofs throughout mainland UK , so whether you install in Cornwall or Scotland , we can get a roof to you . However , we realise that our customers can be better served if their roof originated from a location slightly closer to home .
In order to allow for this to happen , we have appointed two licenced fabricators , to help get to those harder to reach places .
Icotherm South East , in Great Yarmouth , have been manufacturing our roof for over 18 months now , and are a great ambassador to the Icotherm brand . No effort is spared in ensuring the roofs are made to exacting standards . They cover postcode areas
between Peterborough ( PE ) down to Romford and South- End on-Sea , email sales @ icothermsoutheast . co . uk
Viricon , in Bridgwater , is our latest licensee . Headed by Tara Phelps , the company will be supplying Icotherm roofs to their existing customer base and installers in all areas between Truro ( TR ), Salisbury ( SP ) to the west and Bristol ( BS ) to the North , email Info @ viricon . co . uk
In the meantime if you want to see how easy the Icotherm roof is to install , go and check out our great new video : https :// vimeo . com / 611715839
www . icotherm . co . uk
BODY-MAPPING PILE JACKET
» TAKING WORKING COMFORT AND in cooler conditions or a mid layer when layering systems to a whole new level . the weather is more inclement . Made of
The Snickers Workwear climate control laminated polyester fabric with a furry pile system includes functional base layers , lining for optimal warmth and comfort , its insulating mid layers and weather-protective outer layers . for a great fit and optimum freedom of
ergonomics also feature shaped shoulders
These technically advanced working movement . clothes allow craftsmen and craftswomen Hi-tech , advanced fabric technology like this is integral to all Snickers to adjust to changing weather conditions on site so they ’ re always working effectively – Workwear ’ s Base- , Mid- and Top-Layer with maximum comfort and protection . garments for both men and women that
Take the new FlexiWork Inverted Pile always combine well with the Snickers jacket for example . This warm and versatile Workwear hallmarks of best-in-class pile jacket can be used both as a jacket durability , comfort , ergonomics and fit .
www . snickersworkwear . co . uk
72 DECEMBER 2021 CLEARVIEW-UK . COM