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» WINDOW WARE ’ S unwavering commitment to customers has impressed one of the country ’ s leading premium fabricators .
The trusted hardware distributor has pulled out all the stops to keep the hardware coming for its customers , meet heightened demand and maintain a strong OTIF despite ongoing supply chain challenges in the wake of Brexit and the pandemic .
Tony Nelson , Procurement Manager at Dekko Window Systems Ltd agrees the team at Window Ware are doing a sterling job . He says , “ Window Ware have been a reliable and supportive supply chain partner to Dekko for many years . “ More recently during the pandemic , we have been impressed with the business
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resilience they have built to protect and maintain service continuity to us .
“ There are very few occasions that they have let us down during this time , which is testament to them , and has been essential for our business during these unprecedented times .”
Even though the last 18 months has thrown up everything from lockdowns and factory closures to resource constraints and shipping delays , Window Ware has still strived to maintain their same-day response promise and made sure no customer enquiry went unanswered . No matter what , they have continued to monitor their KPIs throughout and hit targets on order input , pick accuracy and back orders which all support high OTIF and keep customer service levels high .
Window Ware MD Sam Nuckey said : “ We know how much our customers depend on our products and services to keep their businesses moving and we ’ ve worked hard to meet their every hardware need through what ’ s been a particularly demanding year and a half . Hearing positive feedback like this from a renowned fabricator like Dekko makes all the effort worthwhile .”
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www . windowware . co . uk |
» AS AN INDEPENDENT hardware distributor of leading
manufacturer brands ,
Carl F Groupco have always
been at the mercy of price
increases from our partners
and distribution costs . During
my 32 years as managing
director for the company ,
never have we experienced
the volume and consistent ,
unpredictable nature of
price increases that we have
incurred over the past 12
months . As stated in the open
letter , price rises are global
and are impacting the whole
construction industry and
further afield .
Supply chain issues
for hardware seem to be
levelling out with many of
the issues resolved following
the post-lockdown boom
and issues arising from
restarting production lines
and importing goods . We
have significantly increased
stock levels , ordered hardware
further in advance and
work with our manufacturers
and fabricator customers to
ensure we mitigate the risks
of any shortages .
I ’ d like to pass on my
gratitude to all the companies
that signed the open
letter . It ’ s important that
these messages are passed
down the supply chain and
this is a powerful statement
covering the complex issues
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we collectively face . Far too long our industry has had a tarnished reputation , however the professionalism and clarity shown in with the # unitedfront letter is refreshing .
We sponsored the Glazing Summit held in October which provided further proof of the enhanced professionalism within the industry . With 425 delegates attending to discuss the most pressing issues we face ; the importance of collaborating is evident .
We are a resilient industry , and we will continue to successfully manage the challenges that lay ahead , especially as we collaborate and put value on the products and services that we offer .
John Crittenden Managing Director Carl F Groupco
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54 DECEMBER 2021 |
CLEARVIEW-UK . COM |