INSTALLERSUPPORT
Hit the ground running with virtual showroom
Never afraid to do things differently , the team at Estuary View have opted to enter the market without a physical showroom , leveraging Framepoint ® to present customers with a best-in-class virtual showroom instead .
» RESTRICTIONS MAY HAVE eased , but many people are still nervous about visiting public spaces . The team at Estuary View have been meeting customers online using Framepoint ®’ s remote selling feature , and “ the feedback has been absolutely amazing ”, said Peter Hambleton , Sales Lead at the firm .
“ In this industry you ’ re always up against two or three other companies on every job , and often some of the big nationals . They don ’ t use anything like Framepoint ® – we can trade on the fact that we ’ re a local , independent company , but also using the very latest software . You can almost tell that the customer is thinking ‘ Okay , this company really knows what they ’ re doing ’.
“ We ’ ve done some research and we ’ re saving three to four hours a day with Framepoint ®; 20 hours a week . It frees us up to concentrate on what we ’ re good at , and we can be more productive and sell more .”
INVALUABLE , PERSONAL SERVICE
» THE WINDOW industry is booming , and West Cornwall Plastics are going from strength to strength with quoting software from Tommy Trinder . Since adopting Framepoint ® the firm has seen a 20 % increase in sales , and company administrator Chris Nelson couldn ’ t be happier .
“ The software has been invaluable . We love to offer a personal service , and Framepoint ® allows us to personalise things even further . Our customers absolutely love the presentation that we ’ re giving them . We took over £ 40,000 in sales in single a week when we switched to using Framepoint ® – it ’ s a nice jump .”
Designing windows and doors with Framepoint ® couldn ’ t be simpler , but beneath the intuitive interface lies a fully featured platform with impressive technical capability at a competitive price point .
“ We sit with the customer and literally redesign their windows right in front of them with all the details , right down to the handles , trickle vents , colours , inside and outside views , everything . I can take a photo of their house , superimpose the photos right onto the photograph , and it gives the customer the feeling that you ’ re taking their needs seriously .”
“ I ’ M A DINOSAUR WHEN IT COMES TO COMPUTERS ”
» SELF-EMPLOYED SALES consultant , Tom Barfield , has just completed his 500th demo of the award winning Framepoint ® software from Tommy Trinder , despite being a self-confessed technophobe . Tom partnered with Tommy Trinder 18 months ago , after a career selling windows and doors to homeowners , builders and architects spanning more than thirty years .
“ My friends think it ’ s hilarious that I sell software for a living ,” says Tom .
“ Framepoint ® has been designed for window installers , not computer geeks . I ’ m no Bill Gates , but most of the time window people find that reassuring . It certainly helps to be able to say , hand on heart , if I can do it - anyone can .”
“ My window knowledge definitely trumps my computer skills ,” he says . “ Again , I think customers prefer it that way though . To be honest I wouldn ’ t feel right to promoting a tool to help installers sell more efficiently , if I ’ d never sold a window . Framepoint ® is the tool that I would have wanted when I was out selling .”
www . tommytrinder . com
70 » OCT 2021 » CLEARVIEW-UK . COM