Aluminium Extra
THE GOLD STANDARD IN SUPPORTING ALUMINIUM PARTNERS
» AT ORIGIN , WE ARE PASSIONATE about supporting our Partners in all areas of their business . It ’ s this gold standard of service which sets us apart from the rest of the market . We are fully committed to delivering the best we can for all of our Partners , including continually innovating to provide the best products on the market , offering unrivalled marketing assistance , conducting regular customer research , providing personal support and guidance through our vast customer services team , and organising bespoke training . We are proud to say we now have over 1,000 Partners across the UK because of this dedication .
Our bespoke training forms an essential part of our gold standard of service . Not only does it allow our Partners to remain fully up to date with the latest Origin product information , but it also helps them develop their sales capabilities to maximise their business opportunities .
During the pandemic , when hosting inperson events wasn ’ t possible , working and learning transitioned online . Even now , as we begin to emerge from the effects of the pandemic , it looks like virtual platforms , such as Zoom and Teams , are here to stay . We saw this transition as an opportunity to continue to engage and connect with our Partners to
ensure we provide them with the best and most up-to-date training on our products and services , regardless of physical barriers .
So , in a first for Origin , we launched a webinar series aimed to develop the knowledge and skills of our Partners . This new training offering kick started with a session on our latest product launch , the OS-29 Patio Sliding Door . During the session , our Technical Director , James Harley-Brill , and our Research and Development Manager , Dean Franklin , covered everything from the technical details of the new sliding door design , through to how it can be specified alongside our existing range of Origin Home products , and best practice installation techniques . Our Partners also had the opportunity to ask questions and gain advice on the spot , directly from those who designed the product .
Not only does this new venture mean we can continue to develop our Partners ’ knowledge , but it means we can host dozens of Partners in a virtual room all at once . Of course , in-person events cannot truly be replicated online , and we hope to host physical events again in the near future , but moving online does open up new and exciting opportunities for our Partners . For example ,
they are able to join at their own convenience , not needing to take time out of their busy days to travel . During a period when the industry is booming , this time saved is incredibly valuable .
We received some fantastic feedback following our first session and we have plans to expand our offering in the future . To help inform our future sessions , we asked our Partners what they would like to see most . The responses ranged from marketing support , through to product specific insight and maximising our online quoting and ordering system , OSS . We will be addressing all of these areas of interest in future sessions .
Navigating through the pandemic has been difficult for many . We are proud to say that despite the challenges of the last 18-months , we have continued to deliver the best possible service to our Partners and are still finding new and innovative ways to support them and their businesses .
For more information about partnering with Origin , please visit https :// business . origin-global . com / partner-with-origin . Or , to register your interest in an Origin webinar , email marketing @ origin-global . com
46 » AUG 2021 » CLEARVIEW-UK . COM