SEVENTHINGS...
In addition to superb technical back up for
customers on the road, VBH offers market
leading technical help for customers via
phone or email. Between them, Technical
Advisors Colin Russell and Paul Barthrop have
73 years experience in the industry, 45 of
which have been at VBH! As well as providing
support to VBH’s sales and customer service
teams, they are always available to help
customers with hardware specs for contracts
and particularly challenging installations. Their
depth of knowledge also helps VBH’s R&M
customers source replacement gearing on
existing installations.
VBH regularly carries out cycle and
security testing at BSI. Fabricators working
in the new build sector are encouraged to
contact VBH to find out how they can benefit
from VBH’s testing investment. On the back of
this security testing, VBH has developed the
Q-secure MULTI-BRAND hardware security
guarantee. This is available free of charge to
VBH customers using the hardware and profile
specs that have been tested in their program
and pays the homeowner direct if a break in
is achieved as a result of the hardware failing.
Q-secure can be offered by the installer to
the end-user to help clinch a sale - particularly
valuable in our recently changed world where
everyone needs to gain an edge. Brands include
greenteQ, Yale, AGB, Roto, Maco, Securistyle
and others.
VBH has offered an online ordering
facility for more than 20 years! The
current version is called VBH24 and is proving
incredibly popular with more than 20% of
orders being received online. Users can check
stock and prices and, of course, place orders
24 hours a day. They also have access to VBH’s
product configurator which allows them to
‘spec up’ and order complicated hardware
sets such as bi-fold doors and tilt & turns in
just a few clicks. VBH24 comes with the added
benefit of free standard delivery on orders
over £100 value and, because VBH24 orders
need little manual intervention, they get to the
order pickers even quicker.
VBH is a trade-only supplier, dealing
with manufacturers and installers of
PVCu, Aluminium and Timber windows
and doors, as well as an increasing number
of repair specialists and hardware re-sellers.
VBH has always been successful in supplying
hardware for commercial aluminium window
contracts. Sales into the aluminium sector have
grown steadily in recent years as the market
has embraced the material for domestic
installations – notably with large elements
such as bi-fold and lift/slide patio doors.
The greenteQ design team have successfully
developed Clearspan, Aspire and Clearlift
products for these door styles and the brand is
now a market leader in this area.
www.vbhgb.com
CLEARVIEW-UK.COM » JUL 2020 » 15