BUSINESS
What is NOT covered in a
carpet warranty:
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Crushing
Matting
Shading
Tip bloom
High traffic areas
Abnormal abuse
Abusive conditions
Appearance deterioration
Wicking
Pet feces
Pet vomit
Hot substances
Failure follow procedures in booklet
Bleach
Insecticide
Paint
Shoe polish
Lipstick
Strong dyes
Acids
Oil based substances
Improper cleaning agents
Improper method
Change in appearance retention
Change in texture
(Extra) ordinary food traffic
Improper installation
Improper thickness pad
Improper density pad
Accidents
Abuse
Improper maintenance
Imprope r care
Pad failure
Looking at a carpet wrong
(Just kidding. This was added by me for
humor)
Now before you can make a claim you must
make sure you followed these obligations found
on page 30 of the same warranty booklet;
“B. Homeowner Obligations under the Shaw
Warranties
In order to maintain and protect your coverage
under the terms of your Shaw warranties, you
must do the following:
1. Keep proof of purchase in the form of a bill,
invoice, or statement from your Shaw retailer,
showing the price you paid for the carpet,
excluding pad and labor.
2. Install your carpet according to the
guidelines outlined in the Carpet & Rug Institute
Installation Standard effective October 1, 2009,
and maintain your carpet according to the
recommendations described in this booklet.
3. Be able to show proof of cleaning by hotwater extraction (commonly called “steam”
cleaning) by a professional cleaning service
or do-it-yourself system, using equipment and
products certified under the Carpet and Rug
Institute’s Seal of Approval program. Cleaning
must be performed at least once every 24
months.Visit www.carpet-rug.org for a listing of
approved products.
NOTE: Professional service must be
performed by an IICRC (Institute of Inspection,
Cleaning and Restoration Certification) certified
firm*.You may contact the IICRC at 1-800-8354624 for information.
A bill, invoice, or statement showing cleaning
service (or do- it-yourself equipment rental) with
descriptions will serve as proof. A minimum
of one cleaning every two years is required.
Depending on the level of traffic, family size,
soil conditions adjacent to the home, and
other circumstances, more frequent cleaning
may be advisable. Please refer to the cleaning
recommendations contained in this booklet.
*IICRC has two classifications of certification
for carpet cleaning professionals. First is the
Certified Technician, who
is an individual who has been trained and
passed an exam for certification.The other is the
Certified Firm designation, which is a company
which has a business license, carries liability
insurance, workman’s compensation insurance,
and employs Certified Technicians. Shaw
Industries feels that our customers are better
served and protected by IICRC Certified Firms.
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