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“ We get and keep customers by promptly addressing concerns , offering personalized support , and consistently exceeding expectations . We build strong relationships and trust with our clients , leading to long-term loyalty and positive word-of-mouth referrals .”
Larry Winn , CEO , L & D Hot Shot Service LLC , Grapevine , TX
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“ Communication is the key to strong customer relationships . Clear , consistent , timely updates resolve issues efficiently and build lasting partnerships . In a competitive market , good communication differentiates a company and keeps customers .”
Tim Cocchia , COO , Xcel Delivery Services , Phoenix , AZ
“ We are more than just a delivery service . We provide high-quality service , no matter the size , time , weather , or other factors . And we deliver on time . We always strive to go above and beyond to make our customers happy .”
Fawaz Frig , President , Little Guys Delivery Service , Markham , Ontario , Canada
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summer 2024 I customized logistics & delivery Magazine 65