In This Issue
FEATURED articles
12 Tools for Attracting Customers 16 Customer Relationships That Stick
22 Is It Time to Refresh , Renovate or Blow Up Your Website ? Maybe …
26 The Power of On-Line Reviews 32 Customer Service Trends 2024 36 Social Media and The Warmest of Warm Leads 44 The Power of Email Marketing
52 How a Culture of Communications Keeps Customers Coming Back
56 Building Relationships . Building a Business . Making a Difference . 60 Is There Still a Role for Traditional Salespeople ? 64 Members Speak
66 Protect Your Business : Manage Service Complaints More Effectively
ASSOCIATION NEWS
72 Welcome New Members 76 Association News
DEPARTMENTS
5 President ’ s Message 8 Government Affairs 74 Drivers Ed 78 Member News summer 2024 I customized logistics & delivery Magazine 3