Technology that increases responsiveness to customer needs and fosters internal carrier productivity will become increasingly important in 2025 . That ’ s what two of the industry ’ s technology thought-leaders , Pratik Jagad , COO of nuVizz , Inc . and Sushanth Raman , CEO and Founder of Pallet , saw on the horizon for those in our industry .
Here ’ s what they told CLDA Mag as they look towards the future :
CLDA Mag : What are the three most significant tech trends that you believe will impact the industry in 2025 ?
Jagad : The industry is rapidly evolving . Speed , efficiency , and flexibility are more critical than ever in an increasingly complex supply chain .
Three major trends are likely to make an impact on the industry next year :
1 . Cost-effective AI and cloud solutions : As the cost to develop and deploy technology tools continues to drop , logistics companies will increasingly adopt flexible , cloud-based solutions . This will make it easier and more affordable for businesses of all sizes to access tools that can optimize operations and streamline workflows . This shift will drive more widespread adoption of scalable , cost-efficient solutions , enabling even smaller logistics organizations to afford them .
2 . The rise of last-mile TMS : Transportation management systems offer end-to-end visibility and control over the last-mile process . These will emerge as a trend for logistics providers in 2025 . This class of cloud-enabled solutions focuses explicitly on managing planning , execution , customer experience , and billing throughout the lifecycle of a last-mile order across the provider ’ s network . This class of solutions will empower logistics providers to deliver a seamless and efficient last-mile experience , which has become increasingly important in the industry , especially to meet the growing demands of e-commerce .
3 . Expansion of last-mile technology : Last-mile delivery technologies are continuing to evolve beyond their traditional scope of delivery , pick-up and drop-off . We expect these solutions to expand their capabilities to cover cross-dock operations , including receiving , staging , loading , and returns reconciliation . This broader functionality will enhance operational efficiencies by automating and optimizing additional stages of the logistics process . The result will be faster , more reliable deliveries and better resource management throughout the supply chain .
fall / winter 2024 I customized logistics & delivery Magazine 29