Couriers planning for the next 12 months can expect a continued rise in what both shippers and consumers demand . With technology leading the way , expectations for last-mile carriers will focus on automation and real-time data analysis . Customer expectations will continue to evolve , with demands for flexible delivery windows and customizable experiences . At the same time , shippers will look to those in the last-mile to offer sustainability initiatives that align with their corporate responsibility goals .
These were the predictions of four industry veterans from across the country as CLDA Magazine asked them what 2025 will bring . They are :
Michael Ditizio , Operation Support , CDL Last Mile |
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Julian Ludlow , President , FragilePAK |
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Sean P . Osborn , VP of Marketplace , Onward Delivery |
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Scott Robider , EVP , Final Mile , Hub Group |
CLDA Mag : Each of you approaches this topic from a different perspective , so tell us what your companies do .
Ditizio : CDL Last Mile is a final-mile delivery company that handles e-commerce .
Ludlow : FragilePAK is a nationwide provider of transportation services and delivery solutions , including first , middle , and final-mile solutions . It specializes in oversized , bulky , and fragile freight . Focusing on reliability , damage-free delivery , and thoughtful representation of its customers ’ brands , FragilePAK has become a trusted partner for many of the nation ’ s largest retailers .
Osborn : Onward utilizes technology and data to address daily inefficiencies and capacity issues that shippers and carriers face .
Robider : Hub Group is one of North America ’ s largest supply chain logistics providers . It delivers transportation and logistics solutions , including intermodal , truck brokerage , less than truckload , dedicated trucking , consolidation and fulfillment , and final mile .
CLDA Mag : How did the pandemic impact consumer expectations for those of us in the industry ?
Ditizio : Once consumers realized that society wasn ’ t ending , they made many purchases . This trend began slowly but picked up steam throughout 2020 and 2021 . fall / winter 2024 I customized logistics & delivery Magazine 17