CitySprint and Clean Air Day 2019 Top 4 logistical challenges that face small busine | Page 3

2. Keeping customers updated on delivery progress 

A recent study by salesforce.com found that 66% of millennials expect real-time 
responses and interactions about their orders from service reps, compared to 62% of 
baby boomers and traditionalists. While this may not seem like a big statistical difference, 
it does indicate a growing need for businesses to provide timely information on a 
product’s delivery status. 

This poses a problem for small businesses because some small-scale logistics providers 
offer very limited information during shipping. When customers ask for detail, all 
businesses can often rely on is a response such as: ​ “It’s been dispatched.” ​ Small 
businesses can solve this problem either by hiring their own delivery agents and drivers, 
which creates high overhead costs, or by working with a logistics provider that offers the 
technology and fleet you need, such as live parcel tracking and in-flight delivery updates 
via email and/or SMS. 

3. Putting the right storage facilities in place