City Year LA Orientation Guide May. 2015 | Page 36
the benefit. It’s important that you keep up with the paperwork that is sent to you from your caseworker in order
to continue receiving your food stamp benefits. Please be sure to submit your paperwork fully completed and
on time – unfortunately, your caseworker won’t be the one to remind you—this is your responsibility to manage
if you wish to use this program.
How do I submit my SAR report? Included below are instructions on how to complete and submit
your SAR online (especially if you cannot find the report that was sent to you in the mail), and access
information about your benefits online:
1. Find your customer ID in the upper right hand corner (it's a 10-digit number) on your personalized
notices the DPSS office has sent you. This is a different number from the one on your benefits card.
2. Go to https://dpssbenefits.lacounty.gov/ybn/Index.html
3. Select "New User" and be ready to provide your SSN and customer ID, etc. If you've logged in
before, select Current Users and enter your information
4. Select Semi-Annual/Quarterly Reports. Complete the information, being sure to include any
changes in your rent or income. Note: The electronic version will not ask for you to attach any
additional documents as proof (i.e. paystubs) until AFTER you have submitted the document.
5. After you've clicked "Submit" there will be an option at the top of the page that says something like
"Additional Documents" or "Submit Proof," where you must attach your documentation.
6. Load PDFs of your paystubs. You will need to do this or your SAR will not be complete.
You can find your pay stubs on City Year’s internal system, cyresource, which we will be
rolled out at the start of the year.
Note: this process of accessing your benefits information online also works for when submitting any
documents you may have forgotten to bring during your visit with a DPSS social worker.
Will I be able to use my EBT card in other counties and other states?
Your EBT card
will work at any store or ATM that displays the Quest® symbol in California and the other 49 states in the
United States, as well as the District of Columbia, the U.S. Virgin Islands, and Guam. If you do not see the
Quest® symbol, look for a sign that displays EBT, SNAP, or Food Stamps. If you are unsure, ask the store
manager. Currently, California EBT cardholders cannot use their EBT cards in Puerto Rico.
Can someone else use my EBT card? Not unless they are authorized to. Ask your county
caseworker about setting up an Authorized Representative (AR), who will have access to your EBT food
benefit and/or cash aid benefit account. The AR will have a separate card with
his or her own account number and PIN. The EBT system is able to track
which card is used to access your account.
What should I do if my EBT card is lost or stolen?