City Year LA Orientation Guide May. 2015 | Page 33

How do I use my SNAP benefits? (FAQs about EBT)
The process to apply for food stamps can be complicated and so can using them. Below are answers to some
frequently asked questions to help you navigate using this potential benefit.

What is EBT? EBT stands for “Electronic Benefits Transfer”. EBT is a card that is administered to you via
mail once you qualify for food stamps. EBT works like a debit card with a private pin that you chose on your
own. You can swipe EBT at any grocery store or farmers market within LA County, though not all
establishments accept EBT.

How long after the application process do I begin receiving my food stamp
benefits? It generally takes 30 days from the last step in the application process (the in-person interview)
for you to receive your food stamp benefits, if you qualify.

How do I collect my EBT food stamps? Once you are approved
for EBT food stamps, your respective DPSS office will send you an Electronic
Benefits card to use at food store checkouts to pay for your food. DPSS will
deposit your EBT food stamps benefits in your EBT account automatically
each month. You do not have to go anywhere to collect your EBT food
stamps.
The Golden State Advantage card is California's EBT card. It is similar to a bank debit card that provides a way
for you to spend your food and/or cash benefits when your monthly benefits are deposited into your EBT
account.

What if I don’t get my auto deposit? If you have been approved for food stamps but did not get an
EBT card after 30 days of approval, please contact your caseworker or local county office.

What identification do I need to use my EBT card? You must enter a secret 4-digit code
called a PIN (Personal Identification Number) whenever you use your EBT card. This prevents other people
from using your card without your permission. When DPSS sends you your EBT card, they will also send
you your PIN. You can change your PIN at any time.

What happens if I forget my PIN? How do I change my PIN number? If you forget your
PIN to access your account, or if you want to change the PIN for other reasons, there are 2 ways to do it:
1. You can go to a designated local county public assistance office that has PIN selection equipment