City Services Satisfaction Survey 2020 City Services Satisfaction Survey | Page 8

• Throughout the report , an arrow indicates a significant increase ( ↑ ) or at or above the 95 % confidence level when compared to the previous w differences between 2019 and 2020 are noted . – Blue arrows ( ↑ or ↓ ) represent significant changes that could be c neutral to City perception or performance . – Green arrows ( ↑ or ↓ ) represent significant changes in a favorable – Red arrows ( ↑ or ↓ ) represent significant changes in an unfavorab
• Results presented here are an overview . – If desired , detailed cross‐tabulation tables can be provided separat deeper analysis .
• For instance , results may be analyzed by different areas of the homeowners versus renters .

About the Results ( cont .)

• Throughout the report , an arrow indicates a significant increase ( ↑ ) or at or above the 95 % confidence level when compared to the previous w differences between 2019 and 2020 are noted . – Blue arrows ( ↑ or ↓ ) represent significant changes that could be c neutral to City perception or performance . – Green arrows ( ↑ or ↓ ) represent significant changes in a favorable – Red arrows ( ↑ or ↓ ) represent significant changes in an unfavorab

• Results presented here are an overview . – If desired , detailed cross‐tabulation tables can be provided separat deeper analysis .

• For instance , results may be analyzed by different areas of the homeowners versus renters .

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