City Services Satisfaction Survey 2020 City Services Satisfaction Survey | Page 18

Direction of Arlington

100 %
Arlington Is Headed in the Right Direction
90 %
80 %
81 %
70 %
73 % 72 % 71 %
69 % 70 %
71 %
62 %
63 %
60 %
50 %
Phone
Online 2010 2011 2012 2013 2014 2015 2016 2017 2018
Detailed Responses ( Past Two Waves )
2019
2020
Arlington is headed in the right direction
61 %
59 %
Arlington is on the wrong track
20 %
23 %
Don ’ t know / No answer
19 %
18 %
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Question : Q23 . Overall , do you feel that the City of Arlington is generally headed in the right direction , or is it on the w Base : Total respondents ( 2010 , n = 309 ; 2011 , n = 537 ; 2012 , n = 598 ; 2013 , n = 1,105 ; 2014 , n = 996 ;
2015 , n = 1250 ; 2016 , n = 988 ; 2017 , n = 1195 ; 2018 , n = 1111 ; 2019 , n = 948 ; 2020 , n = 1077 ) Statistical Note : An arrow indicates a significant increase ( ↑ ) or decrease ( ↓ ) at or above the 95 % confidence level when com wave ; indicated for year 2020 only .