City Services Satisfaction Survey 2019 City Services Satisfaction Survey

Key Findings: Other City Services • • • • Most other city services showed improvement over last year. Electronic bill‐paying, dispatch (911), and municipal court services received significantly higher top‐two‐ box ratings than last year. Several other services moved into more positive “room for improvement” categories. The quality of recycling services received a significantly lower top‐two‐ box rating than in 2019. Copyright © 2020 Decision Analyst Quality of Service/Facility Electronic Bill‐Paying Service Emergency Management Service Dispatch Service (911) Vital Statistics Services Landfill Services Quality of Garbage Collection Convention Center Quality of Recycling Services Municipal Court Services Quality of Yard Waste/Debris Pickup Open Records Request Graffiti Removal Platting Service Zoning Service Building Permits Animal Services Code Enforcement Top‐Two‐Box Rating 2019 2020 70% 80% 69% 80% 65% 80% 68% 79% 77% 78% 76% 78% 75% 78% 81% 75% 50% 68%* 70% 67% 52% 62%* 53% 61%* 48% 60%* 44% 60%* 51% 58% 58% 55% 43% 47% Some room for improvement Much room for improvement * Change in “room for improvement” categorization compared to last year. Statistical Note: An arrow indicates a significant increase (↑) or decrease (↓) at or above the 95% confidence level when compared to the previous wave. 45

City Services Satisfaction Survey 2019 City Services Satisfaction Survey | Page 45