City Services Satisfaction Survey 2019 City Services Satisfaction Survey | Page 37

Ratings of City Staff
Strongly Agree
I get the answers I need when I visit
a City facility 37%
When I ask a City employee for
something, they either provide the
answer or find someone who can 34%
I get answers I need when I call
a City facility
When I ask different City employees the
same question, I get the same answer
22%
0%
Question:     
Copyright © 2020 Decision Analyst 
Base:             
Statistical Note:
36%
33%
28%
20%
Previous Wave
(Feb. 2019)
Somewhat Agree
37%
27%
40%
Top‐2 Box Top‐2 Box
72% 66%
63%
67%
65%
60%
49%
60%
46%
80%
100%
Q16b. Based on your impression or experience, how much would you agree or disagree with the following statements? (5‐point 
scale, Strongly Agree to Strongly Disagree)
Total respondents, excluding “don’t know” (number varies by statement)
An arrow indicates a significant increase (↑) or decrease (↓) at or above the 95% confidence level when compared to the previous wave.  37