City Services Satisfaction Survey 2019 City Services Satisfaction Survey | Page 12

Quality‐of‐Life Ratings
Overall Rating of Quality of Life in Arlington (Top‐Two Box)
Overall Rating of Quality of Life in Neighborhood (Top‐Two Box)
100%
90%
80%
86%
81%
82% 82%
81% 82%
70%
79%
78%
82%
82%
81%
82%
77%
77% 79%
77%
81%
74%
77%
80%
76%
68%
60%
Telephone
75%
79%
75%
73%
79%
76%
69%
74%
71% 70%
69% 68%
73%
69%
Online
50%
Dec. Nov. Nov. Dec. Dec. Jan. Jan. Dec. Dec. Dec. Dec. Feb. Feb. Feb. Feb. Feb. Feb. Feb.
2001 2002 2003 2004 2005 2007 2008 2009 2010 2011 2012 2014 2015 2016 2017 2018 2019 2020
Detailed Responses (Past Two Waves)
Feb.
2019
Overall Rating – Arlington Quality of Life
Excellent
18%
Good
53%
Fair
24%
Poor
5%
Questions:
Base:
Statistical Note:
Copyright © 2020 Decision Analyst 
Detailed Responses (Past Two Waves)
Feb.
2020
14%
54%
26%
5%
Overall Rating – Neighborhood Quality of Life
Excellent
Good
Fair
Poor
Feb.
2019 Feb.
2020
26%
43%
26%
6% 22%
48%
25%
5%
Q1/Q2. Overall, how would you rate Arlington/your neighborhood as a city/neighborhood to live in, in terms of quality of life?
Total respondents, excluding “don’t know” (number varies by question)
An arrow indicates a significant increase (↑) or decrease (↓) at or above the 95% confidence level when compared to the previous 
wave; indicated for year 2020 only.  
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