City Services Satisfaction Survey 2018 City Services Satisfaction Survey | Page 6

Sample Sources and Response Rates
In total, 30,000 invitations were sent. With 1,111 residents completing the survey, 
the overall response rate was 3.7%.
Invitation 
Method
Mailed 
postcard
Email
Copyright © 2019 Decision Analyst 
Sample
Source
Record Selection 
Method
A list of all 
occupied
residences in 
Arlington Randomly selected 
residential addresses 
proportionate to 
Arlington’s zip code 
distribution
Email 
addresses 
provided by 
lists from the 
Library and 
Water 
Departments Randomly selected 
emails proportionate 
to Arlington’s zip code 
distribution
Number of 
Invitations Sent Response 
Rate
5,000 3.4%
25,000 3.8%
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