City Services Satisfaction Survey 2018 City Services Satisfaction Survey

Key Findings: Other City Services • • • Overall, other services offered by the City were rated similarly to 2018. The quality of garbage collection and of municipal court services received significantly lower top‐two‐ box ratings than last year. Open records request and municipal court services moved into the less‐than‐ positive category. Copyright © 2019 Decision Analyst Statistical Note: Quality of Service/Facility Quality of Recycling Services Landfill Services Quality of Garbage Collection Convention Center Quality of Yard Waste/Debris Pickup Electronic Bill‐Paying Service Emergency Management Service Vital Statistics Services Dispatch Service (911) Animal Services Graffiti Removal Open Records Request Building Permits Municipal Court Services Platting Service Zoning Service Code Enforcement Top‐Two‐Box Rating 2018 2019 83% 81% 78% 77% 83% 76% 77% 75% 71% 70% 70% 70% 75% 69% 78% 68% 70% 65% 59% 58% 56% 53% 61% 52% 51% 51% 65% 50% 56% 48% 49% 44% 50% 43% Some room for improvement Much room for improvement An arrow indicates a signiﬁcant increase (↑) or decrease (↓) at or above the 95% conﬁdence level when compared to the previous wave. 45

City Services Satisfaction Survey 2018 City Services Satisfaction Survey | Page 45