City Services Satisfaction Survey 2018 City Services Satisfaction Survey

Key Findings: City Services • • Department services garner positive overall ratings, with the exception of Code Compliance, which is consistent with the previous year’s results. Other shifts in service ratings are not significant. Copyright © 2019 Decision Analyst Statistical Note: Quality of Service Top‐Two‐Box Rating 2018 2019 Overall City of Arlington Departments 65% 61% Some room for improvement Customer Service City Library Services 92% 92% Fire Department Services 90% 92% Little room for improvement Parks and Recreation Facilities 84% 87% Overall Quality of Parks Ambulance/Emergency Medical Services 90% 78% Water Utilities Department 81% 76% Some room for Products & Services improvement Water Utility Services 75% 74% Police Services 73% 69% Much room for Code Compliance Customer Service 57% 54% improvement An arrow indicates a signiﬁcant increase (↑) or decrease (↓) at or above the 95% conﬁdence level when compared to the previous wave. 44

City Services Satisfaction Survey 2018 City Services Satisfaction Survey | Page 44