City Services Satisfaction Survey 2018 City Services Satisfaction Survey | Page 36
City‐Communication‐Channels Ratings
Used Communication Channel in the Past 12 Months
February
February
2018
2019
City Website
74%
77%
City TV Channels
26
27
Council Webcast
13
16
Excellent
City Website
18%
City TV Channels 12%
Council Webcast
20%
0%
Question:
Copyright © 2019 Decision Analyst
Base:
Statistical Note:
51%
40%
Previous Score
(Feb. 2018)
Good
Top‐2
Box Top‐2 Box
68% 66%
52%
40%
50%
64%
59%
56%
100%
Q11. And thinking about any services and facilities that the City provides, please rate each of the following services and facilities you
have used or visited in the past 12 months. (4‐point scale, Excellent to Poor)
Respondents who have used communication channels in the past 12 months, excluding “don’t know” (number varies by statement)
An arrow indicates a significant increase (↑) or decrease (↓) at or above the 95% confidence level when compared to the previous wave. 36