City Services Satisfaction Survey 2018 City Services Satisfaction Survey | Page 36

City‐Communication‐Channels Ratings Used Communication Channel in the Past 12 Months February  February  2018 2019 City Website 74% 77% City TV Channels 26 27 Council Webcast 13 16 Excellent City Website 18% City TV Channels 12% Council Webcast 20% 0% Question:  Copyright © 2019 Decision Analyst  Base: Statistical Note: 51% 40% Previous Score (Feb. 2018) Good Top‐2  Box Top‐2 Box 68% 66% 52% 40% 50% 64% 59% 56% 100% Q11. And thinking about any services and facilities that the City provides, please rate each of the following services and facilities you  have used or visited in the past 12 months. (4‐point scale, Excellent to Poor) Respondents who have used communication channels in the past 12 months, excluding “don’t know” (number varies by statement) An arrow indicates a significant increase (↑) or decrease (↓) at or above the 95% confidence level when compared to the previous wave.  36