City Services Satisfaction Survey 2018 City Services Satisfaction Survey | Page 29

Other Arlington City Services and Facilities
Excellent
Previous Score
(Feb. 2018)
Good
Top‐2 Box Top‐2 Box
Quality of Recycling Services 35%
Landfill Services 33%
Quality of Garbage Collection
47%
81%
45%
37% ↓
39%
83%
77% 78%
76% ↓ 83%
75% 77%
Convention Center 31% Quality of Yard Waste/Debris Pickup 30% 41% 70% 71%
Electronic Bill‐Paying Service 30% 39% 70% 70%
Emergency Management Services 29% 40% 69% 75%
Vital Statistics Services 30% 37% ↓ 68% 78%
Dispatch Service (911) 31% 34%
Animal Services
16%
Graffiti Removal
21%
Open Records Request
25%
Municipal Court Services
18%
Platting Service 28%
Zoning Service 25%
Code Enforcement
18%
0%
Copyright © 2019 Decision Analyst 
Base:
Statistical Note:
65%
42%
58%
59%
56%
18% ↓ 52% 61%
26%
32% ↓
20%
19%
25%
70%
53%
32%
34%
Building Permits
Question:
45%
51% 51%
50% ↓ 65%
48%
56%
44% 49%
43% 50%
50%
100%
Q11. And thinking about any services and facilities that the City provides, please rate each of the following services and facilities you 
have used or visited in the past 12 months.  (4‐point scale, Excellent to Poor)
Total respondents, excluding “don’t know” (number varies by statement)
An arrow indicates a significant increase (↑) or decrease (↓) at or above the 95% confidence level when compared to the previous wave.
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