City Services Satisfaction Survey 2018 City Services Satisfaction Survey | Page 28

Water Utilities Department Ratings
Excellent
Previous Score
(Feb. 2018)
Good
Top‐2 Box
Overall Quality of Products
and Services
Water Treatment Services 31%
Quality of Drinking Water 32%
Efficiency in Water Line Repair 22%
Water Conservation Efforts 20%
Speed in Completing
Water/Sewer Construction
17%
0%
Questions: 
Copyright © 2019 Decision Analyst 
Base:
Statistical Note:
76%
53%
23%
40%
50%
47%
45%
81%
80%
50%
84%
73% 78%
71% 71%
67%
73%
61%
50%
Top‐2 Box
67%
100%
Q14e. Overall, how do you rate the quality of products and services the Water Utilities Department provides? 
Q14c. Whether or not you’ve had direct contact with the Water Utilities Department, please provide your opinion on the following. 
(4‐point scale, Excellent to Poor)
Total respondents, excluding “don’t know” (number varies by statement)
An arrow indicates a significant increase (↑) or decrease (↓) at or above the 95% confidence level when compared to the previous wave.
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