City Services Satisfaction Survey 2018 City Services Satisfaction Survey | Page 27

Water Utility Services
Contact With Water Utilities in Past 12 Months
February  2018
February  2019
52%
53%
Excellent
Previous Score
(Feb. 2018)
Top‐2 Box Top‐2 Box
Quality of Services 32% 42% 74% 75%
Timeliness of Services 32% 40% 73% 78%
Availability of Services 37% 36% 74% 79%
0%
Questions:     
Copyright © 2019 Decision Analyst 
Good
Base:               
Statistical Note:
50%
100%
Q14a. During the past 12 months, if you have had contact with the Water Utilities Department, what was the nature of the contact?
Q14b. Now, thinking about the water customer services that the City provides, please rate each of the following. (4‐point scale,                    
Excellent to Poor)
Respondents who have used water utility services in the past 12 months, excluding “don’t know” (number varies by statement)
An arrow indicates a significant increase (↑) or decrease (↓) at or above the 95% confidence level when compared to the previous wave.  27