City Services Satisfaction Survey 2018 City Services Satisfaction Survey | Page 26
Code Compliance
Used Code Compliance in Past 12 Months
February 2018
February 2019
21%
23%
Excellent
Quality of Customer Service 23%
Timeliness of Complaint
Response 23%
0%
Questions:
Copyright © 2019 Decision Analyst
Base:
Statistical Note:
31%
27%
Previous Score
(Feb. 2018)
Good
Top‐2
Box Top‐2 Box
54% 57%
55%
50%
50%
100%
Q13a. If you have utilized Code Compliance over the past 12 months, what was the nature of the service?
Q13b. Considering the services that Code Compliance provides, please rate each of the following. (4‐point scale, Excellent to Poor)
Respondents who have used Code Compliance in the past 12 months, excluding “don’t know” (number varies by statement)
An arrow indicates a significant increase (↑) or decrease (↓) at or above the 95% confidence level when compared to the previous wave. 26