City Services Satisfaction Survey 2018 City Services Satisfaction Survey | Page 37

Ratings of City Staff
Strongly Agree
Previous Score
(Feb. 2018)
Somewhat Agree
Top‐2 
Box
I get the answers I need when I visit
a City facility
33%
When I ask a City employee for
something, they either provide the
answer or find someone who can 29%
I get answers I need when I call
a City facility 25%
When I ask different City employees the
same question, I get the same answer
21%
0%
Question:     
Copyright © 2019 Decision Analyst 
Base:             
Statistical Note:
33%
20%
67%
63%
34%
40%
66%
66%
34%
25%
Top‐2 Box
60%
64%
46%
60%
47%
80%
100%
Q16b. Based on your impression or experience, how much would you agree or disagree with the following statements? (5‐point 
scale, Strongly Agree to Strongly Disagree)
Total respondents, excluding “don’t know” (number varies by statement)
An arrow indicates a significant increase (↑) or decrease (↓) at or above the 95% confidence level when compared to the previous wave.  37