City Services Satisfaction Survey 2017 City Services Satisfaction Survey

Key Findings: Other City Services • • • • Overall, other services offered by the City were rated similarly to 2017. Though not a significant difference, Convention Center services showed a directional increase. Electronic Bill‐Paying Service received significantly lower top‐2‐box ratings than last year. Animal Services, Platting Service, and Graffiti Removal moved into the less‐than‐ positive category. Copyright © 2018 Decision Analyst Statistical Note: Quality of Garbage Collection Quality of Recycling Services Vital Statistics Services Landfill Services Convention Center Emergency Management Service Quality of Yard Waste/Debris Pickup Dispatch Service (911) Electronic Bill‐Paying Service Municipal Court Services Open Records Request Animal Services Platting Service Graffiti Removal Building Permits Code Enforcement Zoning Service Top‐Two‐Box Rating 2017 2018 83% 84% 83% 84% 78% 74% 78% 75% 77% 68% 75% 76% 71% 72% 70% 78% 70%* 85% 65% 68% 61% 59% 59% 60% 56% 64% 56% 63% 51% 52% 50% 46% 49% 52% An asterisk (*) indicates a significant difference between waves at or above the 95% confidence level. Some room for improvement Much room for improvement 44

City Services Satisfaction Survey 2017 City Services Satisfaction Survey | Page 44