City Services Satisfaction Survey 2017 City Services Satisfaction Survey

Key Findings: City Services • • Department services garner positive overall ratings, with the exception of Code Compliance, which is consistent with the previous year’s results. Other shifts in service ratings are not significant, except for a decrease in the Water Utilities Department rating. Quality of Service Top‐Two‐Box Rating 2017 2018 Overall City of Arlington Departments 67% 65% City Library Services 89% 92% Fire Department Services 94% 90% Ambulance/Emergency/Medical Services 96% 90% Some Parks and Recreation Facilities 85% 84% room for improvement Water Utilities Department 86% 81%* Water Utility Services 79% 75% Police Services 75% 73% Much Code Compliance 56% 57% room for improvement Copyright © 2018 Decision Analyst Statistical Note: An asterisk (*) indicates a significant difference between waves at or above the 95% confidence level. 43

City Services Satisfaction Survey 2017 City Services Satisfaction Survey | Page 43