City Services Satisfaction Survey 2017 City Services Satisfaction Survey | Page 4
Project Background and Objectives
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Since 2000 the City of Arlington has conducted an annual survey among city
residents to measure and track satisfaction with city services.
This survey, which covers all major city services, is designed to provide a good
overview of citizens’ satisfaction with the City and a reliable comparison of
perceptions across services.
Information gathered from this survey will be used:
– In planning and budgeting for 2018.
– As a means to measure improvement or change in citizens’ perceptions
from previous years.
– To enable the City to continue tracking citizens’ perceptions in the future.
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