City Services Satisfaction Survey 2017 City Services Satisfaction Survey | Page 28

Ratings of Other Arlington City Services
Previous Score
(Feb. 2017)
Excellent Good Top‐2 Box Top‐2 Box
Quality of Garbage Collection 38% 45% 83% 84%
Quality of Recycling Services 36% 47% 83% 84%
Vital Statistics Services 26% 53% 78% 74%
Landfill Services 27% 50% 78% 75%
54% 77% 68%
75% 76%
Convention Center
23%
Emergency Management Service 27% 49% Quality of Yard Waste/Debris Pickup 29% 42% 71% 72%
Dispatch Service (911) 28% 42% 70% 78%
Electronic Bill‐Paying Service 30% 40% 70%* 85%
Municipal Court Services 19% 47%
Open Records Request 21% 41%
Animal Services 21% 38%
Platting Service 22% 34%
59%
61%
60%
59%
56% 64%
56% 63%
Graffiti Removal 16% 40% Building Permits 17% 34% 51% 52%
Code Enforcement 16% 34% 50% 46%
Zoning Service 18% 32% 49% 52%
0%
Question:
Copyright © 2018 Decision Analyst 
68%
65%
Base:
Statistical Note:
50%
100%
Q11. And thinking about any services and facilities that the City provides, please rate each of the following services and facilities you 
have used or visited in the past 12 months.  (4‐point scale, Excellent to Poor)
Total respondents, excluding “don’t know” (varies by statement)
An asterisk (*) indicates a significant difference between waves at or above the 95% confidence level.
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