City Services Satisfaction Survey 2017 City Services Satisfaction Survey | Page 25

Code Compliance
Used Code Compliance in Past 12 Months
February  2017
February  2018
20%
21%
Excellent
Quality of Customer Service 28% 29%
Timeliness of Complaint
Response 29% 26%
0%
50%
Good Previous Score
(Feb. 2017)
Top‐2 Box Top‐2 Box
57%
56%
55%
56%
100%
Questions:     Q13a. If you have utilized Code Compliance over the past 12 months, what was the nature of the service?
Q13b. Considering the services that Code Compliance provides, please rate each of the following. (4‐point scale, Excellent to Poor)
Base:               Respondents who have used Code Compliance in the past 12 months, excluding “don’t know” (base varies)
Copyright © 2018 Decision Analyst 
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