City Services Satisfaction Survey 2017 City Services Satisfaction Survey | Page 20

Fire Department Services
Contacted the Fire Department for Services in Past 12 Months
February  2017
February  2018
15%
13%
Excellent
Quality of Service 67% 23%
Timeliness of Service 64% 29%
Community Education
Services
35%
0%
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20%
41%
40%
Previous Score
(Feb. 2017)
Good
60%
Top‐2 Box Top‐2 Box
90% 94%
93%
77%
93%
79%
80% 100%
Questions:     Q11x. If you have had contact with the Fire Department over the past 12 months, what was the nature of the service?
Q11a. Now, thinking about fire services that the City provides, please rate each of the following. (4‐point scale, Excellent to Poor)
Q11. And thinking about any services and facilities that the City provides, please rate each of the following services and facilities you                                
have used or visited in the past 12 months. (4‐point scale, Excellent to Poor)
Base:               Respondents who have used Fire Services in the past 12 months, excluding “don’t know” (base varies)
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