City Services Satisfaction Survey 2016 City Services Satisfaction Survey | Page 7

About Results

• Upon completion of data collection , the data were weighted by g and district distribution to ensure a representation of the City ’ s p

• For most ratings , residents rated Arlington or its services on a sc “ excellent ,” “ good ,” “ fair ,” or “ poor .” – “ Don ’ t knows ” have been excluded from percentages . – Most charts will summarize the top‐two‐box positive ratings or “ good ”).

• One way to interpret ratings is as follows : – 85 %+ positive : Not a lot of room for improvement – 60 % ‐84 % positive : Some room for improvement – Less than 60 % positive : Much room for improvement

• Results presented here are an overview . – If desired , detailed cross‐tabulation tables may be provided s allow deeper analysis .

• For instance , results may be analyzed by different areas by homeowners versus renters .

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