City Services Satisfaction Survey 2016 City Services Satisfaction Survey | Page 45

Moving to Online Data Collection

• Data collection was conducted via phone from 2000 to 2010 . In collection moved to an online survey .

• Reasons for switching to an Internet method included : – Increased Internet usage among citizens . – Better access to citizens via online ( compared to poor produ telephone ).

– Convenience and ease of online interviewing for respondent allowed them to take time in order to give thoughtful answe questions ( as opposed to somewhat spontaneous answers g limit in a telephone survey ). – Lower cost and faster timing .

• A potential negative effect of switching methodologies is that co with previous waves may be lost to some extent ( especially for t – As anticipated , the first online wave in 2011 showed various related to the data‐collection method , but the 2012 , 2014 , 2 2016 waves are on similar levels with natural year‐to‐year flu That is expected to continue as we maintain online data coll future .

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