City Services Satisfaction Survey 2016 City Services Satisfaction Survey | Page 42

Other services offered by the city were rated similar to 2016 .
• Landfill Services received significantly lower ratings compared to 2016

Key Findings : Other City Services

Other services offered by the city were rated similar to 2016 .

• Landfill Services received significantly lower ratings compared to 2016

Top‐Two‐Box Rating
2016
2017
Electronic Bill‐Paying Service
83 %
85 %
Quality of Recycling Services
84 %
84 %
Quality of Garbage Collection
85 %
84 %
Dispatch Service ( 911 )
80 %
78 %
Emergency Management Service
78 %
76 %
Landfill Services
84 %
75 %
Vital Statistics Services
78 %
75 %
Quality of Yard Waste / Debris Pickup
77 %
72 %
Municipal Courts Services
68 %
68 %
Convention Center
70 %
68 %
Platting Service
62 %
64 %
Graffiti Removal
62 %
63 %
Animal Services
60 %
60 %
Open Records Request
58 %
59 %
Building Permits
51 %
52 %
Zoning Service
57 %
52 %
Code Enforcement
50 %
46 %
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