City Services Satisfaction Survey 2016 City Services Satisfaction Survey | Page 35

Ratings of City Council / Staff

Strongly Agree Somewhat Agree
Previous Sco ( Feb . 2016
I get the answers I need when I visit a City facility
33 %
38 %
71 %
70 %
When I ask a City employee for something , they either provide the answer or find someone who can
29 %
36 %
65 %
67 %
I get answers I need when I call a City facility
25 %
38 %
63 %
62 %
When I ask the same question from different City employees , I get the same answer
14 %
34 %
48 %
47 %
0 % 20 % 40 % 60 % 80 % 100 %
Question : Q16b . Based on your impression or experience , how much would you agree or disagree with the following st scale , Strongly Agree to Strongly Disagree )
Base : Total respondents , excluding “ don ’ t know ” ( base varies )
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