City Services Satisfaction Survey 2016 City Services Satisfaction Survey | Page 34

City Communication Channels Ratings

Used Communication Channel in the Past 12 Months
February 2016
February 2017
City Website
76 %
76 %
Council Webcast
10
13
City TV Channels
25
26
Excellent Good
Previous Score ( Feb . 2016 )
City Website
22 %
53 %
75 %
70 %
Council Webcast
17 %
44 %
61 %
69 %
City TV Channels
13 %
39 %
52 %
61 %
0 % 20 % 40 % 60 % 80 % 100 %
Question :
Q11 . And thinking about any services and facilities that the City provides , please rate each of the following se
have used or visited in the past 12 months . ( 4‐point scale , Excellent to Poor )
Base :
Respondents who have used communication channels in the past 12 months , excluding “ don ’ t know ” ( base v
Statistical Note :
Copyright © 2017 Decision Analyst
An asterisk (*) indicates a significant difference between waves at or above the 95 % confidence level .