City Services Satisfaction Survey 2016 City Services Satisfaction Survey | Page 15

Direction of Arlington

100 %

Arlington Is Headed in the Right Direction

90 %
80 %	77 %	76 %	75 %	82 %	81 %

70 %

73 %

72 % 71 %

69 %

7

60 %

Telephone

Online

Dec . 2004 Jan . 2007 Jan . 2008 Dec . 2009 Dec . 2010 Dec . 2011 Dec . 2012 Feb . 2014 Feb . 2015 Feb

Detailed Responses ( Past Two Waves )
	February 2016	February 2017
Arlington is headed in the right direction	70 %	71 %
Arlington is on the wrong track	15	17
Don ’ t know / No answer	16	12

Question :	Q23 . Overall , do you feel that the City of Arlington is generally headed in the right direction , or is it on the w
Base :	Total respondents ( 2004 , n = 448 ; 2005 , n = 455 ; 2007 , n = 445 ; 2008 , n = 437 ; 2009 , n = 399 ; 2010 , n = 309 ; 2011 , n =
2013 , n = 1,105 ; 2014 , n = 996 ; 2015 , n = 1250 ; 2017 , n = 988 )
Copyright © 2017 Decision Analyst Statistical Note :	An asterisk (*) indicates a significant difference between waves at or above the 95 % confidence level .