City Services Satisfaction Survey 2016 City Services Satisfaction Survey | Page 7

About Results

• Upon completion of data collection, the data were weighted by g and district distribution to ensure a representation of the City’ s p

• For most ratings, residents rated Arlington or its services on a sc“ excellent,”“ good,”“ fair,” or“ poor.” –“ Don’ t knows” have been excluded from percentages. – Most charts will summarize the top‐two‐box positive ratings or“ good”).

• One way to interpret ratings is as follows: – 85 %+ positive: Not a lot of room for improvement – 60 % ‐84 % positive: Some room for improvement – Less than 60 % positive: Much room for improvement

• Results presented here are an overview. – If desired, detailed cross‐tabulation tables may be provided s allow deeper analysis.

• For instance, results may be analyzed by different areas by homeowners versus renters.

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